Privacy

  1. Introduction

This Privacy Policy outlines how Inkton ("we", "us", "our") collects, uses, and protects personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

  1. Scope

This policy applies to all personal information collected, used, and disclosed by us in the course of our business operations.

  1. Personal Information We Collect

We collect personal information that is necessary for us to provide our products and services. This may include:

  • Name and Contact Details: First name, last name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing address, and transaction history.
  • Order Information: Details of products purchased, order history, and shipping information.
  • Customer Feedback: Reviews, ratings, and comments provided by customers.
  • Technical Data: IP addresses, browser types, and operating system information for website usage.
  1. How We Collect Personal Information

We collect personal information through various means, including:

  • Website Forms: When you place an order or sign up for our newsletter.
  • Customer Accounts: When you create an account on our website.
  • Payment Processors: When you make a purchase using credit or debit cards.
  • Customer Interactions: Through customer service interactions, feedback forms, and surveys.
  1. How We Use Personal Information

We use personal information for the following purposes:

  • Order Fulfillment: To process and deliver orders.
  • Customer Support: To respond to inquiries, provide support, and resolve issues.
  • Marketing and Promotions: To send newsletters, promotional offers, and updates about our products and services.
  • Website Improvement: To analyze website usage and improve the user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.
  1. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service Providers: To third-party service providers who assist us in providing our products and services (e.g., payment processors, shipping companies).
  • Legal Requirements: To comply with legal obligations, such as court orders or subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, personal information may be transferred to the acquiring entity.
  1. Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. This includes:

  • Encryption: Using encryption technologies to protect sensitive data.
  • Access Controls: Implementing access controls to limit access to personal information.
  • Regular Audits: Conducting regular security audits and assessments.
  1. Access to Personal Information

You have the right to access and correct your personal information held by us. If you wish to access or update your personal information, please contact us at [Your Contact Information].

  1. International Transfers

We may transfer personal information to countries outside Australia. We ensure that these countries have adequate privacy protections in place, such as the EU's General Data Protection Regulation (GDPR).

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately.

  1. Contact Us

If you have any questions or concerns about our privacy practices, please contact us using this form.